ServiceNow and Delta Corporate Services have teamed up to offer a COMPLIMENTARY ITIL® Foundation class in Parsippany, NJ on February 5 – February 7, 2013. If you are a member of an IT organization responsible for or interested in aligning IT services with business needs, with particular focus on balancing IT resources effectively, reducing costs and improving quality of services offered, then this class is for you!
Course Overview:
In this interactive 3 day course, students will get an introduction to the lifecycle of managing IT services to deliver value to the business. With hands-on exercises and sample questions, students will be well prepared for the certification exam administered on the final day of training. Students will gain knowledge and understanding in the following areas:
- Service Management as a practice
- Key Principles and Models
- ITIL Service Lifecycle
- Generic Concepts and Definitions
- Selected Processes & Functions
- Key Roles and Responsibilities
- ITIL Qualifications Schemes
Delta is both an EXIN Accredited Training Partner and Accredited Examination Center.
The post ServiceNow and Delta Corporate Services Present: A Free ITIL® Foundation Class appeared first on Delta Corporate Services.